It recently came to our attention that a specific type of 100g glass jar of the Alta Rica, Alta Rica Decaff, Cap Colombie, Suraya and Espresso soluble coffee range – specialty varieties of Nescafé - could break during the delivery process to our customers and could therefore contain small pieces of glass. However, Nestlé Malaysia only imports the Alta Rica range.
The quality and safety of our products is a non-negotiable priority for our Company. Consequently, as a precautionary measure, we have decided to recall this specialty range. Only products in this specific jar format are affected (illustration 1). Products in other jar format are not affected (illustration 2). We will be changing the packaging format before we reintroduce this coffee range to the market. We sincerely apologise to our consumers and customers for any inconvenience.
Customers or consumers who are in possession of any of the abovementioned products, please contact the Nestle Consumer Services Centre at 1-800-88-3433 for further information on exchange of product or refund.
Illustration 1: Pictures of affected jar format
Illustration 2: Pictures of unaffected jar format
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Issued by Group Corporate Affairs & Wellness Unit
Nestlé [Malaysia] Berhad [110925-W] For further information or enquiries, please contact
Zamira Yasmin Abdul Rahman at Tel: (603) 7965 6212
or Email: [email protected]
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